From gathering requirements through to testing, go live and further systemic enhancements everything has all been completed at pace by one great team.
Roy at Market Hub made himself accessible, whether that be face to face, on the phone or over email.. Market Hub’s personal energy, enthusiasm and insight into the retail market really helped together with always having an eye on the future landscape is always appreciated.
Marks and Spencer is a major British multinational retailer that specialises in clothing, home products and luxury food products. Market Hub performed a complete installation of ESL technology as well as Market Hub solutions to their store on Fenchurch Street London with the objective of exploring the potential of how ESL technology can improve operational efficiencies within their convenience store.
In the first three months M&S staff saw an improvement in operational efficiencies, a reduction in waste, as well as improved customer engagement and price integrity. A more notable impact was the morale boost within the store with staff expressing relief over the replacement of paper tickets due to the lengthy and tedious process of maintaining them.
Here’s What Our Customers Are Saying
I started using Pulse in my forecourt shop in July 2016. Within weeks I was so impressed with the results that I had it ordered for my other two stores. It’s an essential management tool, one we use everyday. PULSE has produced tangible benefits in terms of waste control and stock management. One of our stores saw a 70% reduction in waste following installation.Louis Byrne
“Market Hub is a huge part of what makes us different. It has helped reduced wastage at our Hackney SPAR store to below 2% and at the same time it has helped us increase our store margin to in excess of 30% GP.
Market Hub identifies any products that are taking over 12 weeks to sell, then we can we reduce these and put a new product in its place.”James Brundle
“Market Hub has been an absolute revelation to our business. We have been forced to compete on the basis of product discounts and promotions so we knew the only way to grow was to understand exactly where we could optimise our business.
In 7 weeks we reduced waste and overrides by 31%, and increased profit by 2.6%. We’ve now currently rolled Pulse out across 6 store, have signed on for 2 more stores and use it as the driver of change in Road Chef.”Mark Rogers